Refund policy

RETURNS AND REFUNDS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.

Return shipping costs
Return shipping costs are paid by the customer, unless the item arrived faulty or damaged, or we sent you the wrong item. In that case, we cover the return shipping costs.
Please send your return by mail to the address closest to you, listed under "Exchanges" below.

In some cases, only partial refunds are granted: (if applicable)

*Any item that is not in original condition, damaged, or missing parts for any reason not
due to error on our part.
* Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed within 14 days of receiving your return, and credited to your credit card or original payment method.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take some time for your refund to be officially posted.Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all of these steps and still have not received your refund, contact us at the following address: team@nbo-official.ch.

Exchanges (if applicable)
We only replace items that are initially faulty or damaged; If you need to replace yours with the same item, email us at team@nbo-official.ch and send your item to: 

The address closest to you among the following:

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you
will receive a gift credit equal to the value of the item being returned. Once the returned
item is received, a gift voucher will be sent to you by post.